Annual Report
2020

Find out more about SulAmérica’s achievements
and developments in the year

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Highlights

In 2020, we celebrated 125 years. A period filled with challenges, achievements and growth. More than ever, we provided Integral Health, offering support and autonomy to the physical, emotional and financial needs of our clients. Find out more about 2020 results in our Annual Report.

Facing the COVID-19
pandemic

Initiatives focused on the wellness and safety of all stakeholders

Activation of the Business
Continuity Plan and Crisis
Committee

Maintenance of admissions: more
than 720 employees hired

Access to health guaranteed to
all beneficiaries

Almost 100% of the workforce
working from home

Strategic Movements

Feb/20: Minority investment
(25%) in Órama

Jul/20: Conclusion of the sale of
Auto and P&C operations

Sep/20: Acquisition of Paraná
Clínicas, one of the main health
plan operators in Paraná state

Sales
and Marketing

sales and marketing

Integral Health: safety and
support in physical, emotional
and financial health

Launch of IndicaSAS: referral
program to Órama

More than 36k independent
brokers

Launch of PRASABER: SulAmérica Business School

Broker training: 2.7k training
sessions in 2020 with 54.1k
participations

health and dental

Health and Dental

Expansion in membership

4.2 million beneficiaries

Acceleration of Coordinated
Care strategy and
Telemedicine initiatives:

+529k video calls in 2020

593k active beneficiaries and
2.3k physicians in Coordinated
Care

Expansion of the Direto line of
products to +4 new regions:

Campinas, Recife, João Pessoa and
Curitiba

Life, Pension
and Asset Management

life, pension and asset management

SulAmérica Investimentos:
R$45.9 billion in assets under
management

Launch of SOS Prev, a 100% digital
financial assistance product

Pension Reserves of R$9.4 billion

Life Insurance: elective coverage
of COVID-19 claims

Pioneer offer of telemedicine to
Life and Pension clients

ihuman capital and sustainability

Human Capital
and Sustainability

20% of women in the Board of
Directors

Integral Health concept aligned with the
UN Sustainable Development Goals

Growth of women in executive
positions: from 11% in 2013 to
28% in 2020

Confirmation in the FTSE4Good Index Series for the 4th year in a row

Inclusion in the CDP Brazil
Climate Resilience index
and S&P/B3 Brasil ESG Index

Social Investment: R$10 million
in donations to fight the
pandemic

Quality,
Technology and
Innovation

quality, technology and innovation

+1.9 million downloads of
SulAmérica apps

2.8 million digital
reimbursement requests through
the Health app

Constant evolution in our
apps creating a better
user experience

Prescription of drugs and exam
requests

COVID-19 screening through
voicebot, app and WhatsApp

Expansion of Telemedicine: + 50
specialties

Launch of digital
healthcare tools allowing
access to health

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