Annual Report
2020

Find out more about SulAmérica’s achievements
and developments in the year

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Highlights

  • total revenue
  • gross operating margin
  • net income
  • total net income
  • clients
  • employees

In 2020, we celebrated 125 years. A period filled with challenges, achievements and growth. More than ever, we provided Integral Health, offering support and autonomy to the physical, emotional and financial needs of our clients. Find out more about 2020 results in our Annual Report.

Facing the COVID-19
pandemic

Initiatives focused on the wellness and safety of all stakeholders

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Activation of the Business
Continuity Plan
and Crisis
Committee
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Maintenance of admissions: more
than 720 employees hired
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Access to health guaranteed to
all beneficiaries
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Almost 100% of the workforce
working from home

Strategic Movements

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Feb/20: Minority investment
(25%) in Órama
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Jul/20: Conclusion of the sale of
Auto and P&C operations
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Sep/20: Acquisition of Paraná
Clínicas
, one of the main health
plan operators in Paraná state

Sales
and Marketing

sales and marketing
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Integral Health: safety and
support in physical, emotional
and financial health
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Launch of IndicaSAS: referral
program to Órama
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More than 36k independent
brokers
ícone placa novidade
Launch of PRASABER: SulAmérica Business School
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Broker training: 2.7k training
sessions
in 2020 with 54.1k
participations
health and dental

Health and Dental

Expansion in membership

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4.2 million beneficiaries

Acceleration of Coordinated
Care
strategy and
Telemedicine initiatives:

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+529k video calls in 2020
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593k active beneficiaries and
2.3k physicians in Coordinated
Care

Expansion of the Direto line of
products to +4 new regions:

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Campinas, Recife, João Pessoa and
Curitiba

Life, Pension
and Asset Management

life, pension and asset management
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SulAmérica Investimentos:
R$45.9 billion
in assets under
management
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Launch of SOS Prev, a 100% digital
financial assistance product
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Pension Reserves of R$9.4 billion
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Life Insurance: elective coverage
of COVID-19 claims
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Pioneer offer of telemedicine to
Life and Pension clients
ihuman capital and sustainability

Human Capital
and Sustainability

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20% of women in the Board of
Directors
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Integral Health concept aligned with the
UN Sustainable Development Goals
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Growth of women in executive
positions:
from 11% in 2013 to
28% in 2020
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Confirmation in the FTSE4Good Index Series for the 4th year in a row

Inclusion in the CDP Brazil
Climate Resilience
index
and S&P/B3 Brasil ESG Index
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Social Investment: R$10 million
in donations to fight the
pandemic

Quality,
Technology and
Innovation

quality, technology and innovation
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+1.9 million downloads of
SulAmérica apps
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2.8 million digital
reimbursement
requests through
the Health app

Constant evolution in our
apps creating a better
user experience

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Prescription of drugs and exam
requests
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COVID-19 screening through
voicebot, app and WhatsApp
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Expansion of Telemedicine: + 50
specialties

Launch of digital
healthcare tools
allowing
access to health

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